Restrictions on original DouTok AI code do not change third-party library or public-model licenses, or valid earlier grants. Those exceptions take precedence for the material they cover.

Refunds and cancellation

How to cancel, and when money comes back.

This explains cancellation, the statutory right of withdrawal, and how refunds are handled. It does not limit any consumer right the law gives you.

In effect from: September 27, 2026

1. Cancelling a subscription

You can cancel at any time in Billing. The plan stays active until the end of the period you have already paid for and is not renewed after that. Cancelling does not delete your account or your data.

2. Right of withdrawal

If you are a consumer in the EU you have fourteen days to withdraw from a distance contract without giving a reason. For digital content supplied immediately, that right ends once supply has begun with your express consent — which you give when you first use a paid feature. Until you do, the fourteen days stand.

3. Token packs

A pack that has not been drawn on is refunded in full. A pack that has been partly used is refunded in proportion to what is left, unless the fourteen days have passed and the pack was used with your consent.

4. How to ask

Write to doutok@icloud.com from the address on the account, saying what you bought and when. We reply within fourteen days and refund by the method you paid with.